Returns & Exchanges

At Monin, we strive for your complete satisfaction with every flavor; however, due to the food-grade nature of our syrups and concentrates, returns are only accepted for damaged or incorrect items within 30 days of purchase.

1

Inspect Your Order

Upon delivery, carefully examine your shipment for any signs of leakage, broken glass, or incorrect flavor profiles.

2

Contact Customer Support

If an issue is found, email our support team with your order number and clear photographs of the damaged or incorrect bottles.

3

Verification Process

Our quality assurance team will review your claim within 2 business days to authorize a replacement or a refund to your original payment method.

4

Dispose or Return

In most cases involving food safety, you will be asked to dispose of the product locally rather than shipping it back to our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing