Frequently Asked Questions

Everything you need to know about our premium syrups and gourmet flavors.

What is the shelf life of Monin products?

Most Monin syrups have a shelf life of 18-36 months when stored in a cool, dry place. Once opened, they should be used within 90 days for optimal flavor quality.

Are Monin products gluten-free and vegan?

The majority of our syrups are gluten-free, vegan, and GMO-free. Please check the specific product label or website description for detailed allergen information on dairy-based sauces.

How should I store my syrup bottles?

Store your bottles in a clean, dry location at room temperature (65-80°F). Avoid direct sunlight and extreme heat, and do not refrigerate the syrups as this may cause crystallization.

Can I track my order once it has shipped?

Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.

What is your return policy for food items?

Due to food safety regulations, we cannot accept returns on opened food products. If your order arrived damaged or incorrect, please contact our support team within 14 days for a replacement or refund.

Do you offer international shipping?

Currently, we ship to residential and business addresses within the United States. Please visit our global site to find distributors located in other countries.